Issues with email service (and another component that is not end-user-facing) likely due to Google Cloud infrastructure issues
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Monitoring - The email service is functioning normally -- so on-open email recommendations should resume working as expected. We are still seeing some symptoms of issues with Google Cloud's backend services, and are waiting on Google Cloud to address those issues and confirm resolution of the underlying issue at https://status.cloud.google.com/incidents/xVSEV3kVaJBmS7SZbnre and will continue to monitor the situation closely until they have done so.
May 17, 2024 - 00:05 UTC
May 17, 2024 - 00:05 UTC
Identified - Google Cloud has posted details of the incident on their end: https://status.cloud.google.com/incidents/xVSEV3kVaJBmS7SZbnre. We are waiting on them to resolve the issue.
May 16, 2024 - 23:51 UTC
May 16, 2024 - 23:51 UTC
Investigating - We are investigating issues with our email rendering service due to which on-open email recommendations are expected to not render properly. This is likely due to issues with the Google Cloud infrastructure. We're still awaiting confirmation from Google Cloud that there's an issue on their end. In the meantime, we are looking into the best ways to mitigate and address the issue.
Another infrastructure component of ours is also affected, but this component is not end-user-facing and will not have an immediate impact on the end user experience.
May 16, 2024 - 23:25 UTC
Another infrastructure component of ours is also affected, but this component is not end-user-facing and will not have an immediate impact on the end user experience.
May 16, 2024 - 23:25 UTC